Returns
Your satisfaction is always our priority. But sometimes it just doesn't work out. If you are unhappy with your purchase for any reason, please follow the instructions below for quick and easy returns.
Please keep in mind that all of our pieces are uniquely hand-crafted, and may not look exactly like the photograph on our website. Product information such as product weight, materials, and gauges are listed on our site for your convenience. However, if you have a change of heart about your purchase, or if it is broken/defective, we will always do everything in our power to find a solution and ensure that you are happy
RETURNS
We accept returns on all items sold through oonenjewelry.com within 14 days of receipt, no questions asked.
Items must be returned unworn, in original condition and packaging, including intact heat seal wrapping.
To initiate a return, please fill in our online form (click here) with your order number, the design name, and reason for return. Please indicate if you prefer a refund, exchange for another item, or a gift certificate for store credit. We will process your return as soon as possible and contact you with instructions.
*Please wait to send your item back until you have heard from us.
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RETURNS SHIPPING ADDRESS
Once we have confirmed your return request via email, please send your item in its original packaging to the following address. If you do not have your order number, please send us an email and we'll be happy to look it up.
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You are responsible for all return shipping costs, unless item replacement is covered by warranty - see below. Once returned item(s) are received, we will issue a refund, exchange, replacement, or store credit.